Self care is not an expense; it is an investment
Policies and Procedures
These policies and procedures have been adopted to carry out a unique and outstanding massage experience to all guests.
Policies and Office Procedures:
It is crucial to provide accurate medical history to your massage therapist.
Your health history informs your therapist of any potential contraindications or types of massage that you should not receive. Massage affects your circulatory system, certain medications can be potential interaction, it is important to be honest and clear about your medication lists. Fact: blood thinners may cause more bruising, which means we take a much lighter touch with massage, if you don't tell your therapist this, we cannot alter the massage the way that's needed. A history of blood clots is very important information for your massage therapist, certain types of massage could potentially dislodge a clot and allow it to circulate to your heart, brain, or lungs.
Your health history is an important factor in determining the safest, most effective massage for you. If you have any questions about what type of massage is best for you, the health history can give your therapist the information they need to determine the answer. Before booking your next massage, be sure to take the time to fully complete your health history. And if anything changes about your health history in between regular massages, be sure to let your therapist know about the changes.
If you refuse to be honest about your health history; please consider getting a letter from your PCP to clear you for massage, otherwise I would be inclined to cancel the appointment, and you would be responsible for paying the service in full.
My policy regarding this in short; I am notified by the RIDOH daily with updates and follow the suggestions being made to determine what is best for myself and others. A mask is no longer mandated or required; if you are compromised, wear one and If you would like ME to wear one FOR your peace of mind just ask. (FYI: I would NOT be massaging if I had ANY symptoms of ANY cold or virus)
As a massage therapist, it is customary to sanitize between clients, COVID was not a special virus that made this happed, it always has been customary. There has always been plenty of time in between clients to clean and sanitize my space to minimize risk for any cold or flu spreading. The health and safety of my clients and others around me is important, and it would never be intentional to put anyone at risk or harm.
If you are healthy + vaccinated = great!
If you are healthy + unvaccinated and are certain that you have not come into contact with anyone who has Covid - 19 and the many variants, 24 - 36 hours prior to an appointment = great! (just be HONEST with me)
I am trusting that you are responsible and have seen your primary care physician with any concerns regarding Covid-19, especially if you fall into the "at risk" category and have been led accordingly prior to massage.
If you are a smoker, please consider not having a smoke prior to entering a wellness facility. Some are very allergic or sensitive to the smells causing headaches - I am one; please be considerate.
What to know:
Please be considerate of your health and the health of others.
If you are experiencing anything in the following list; DO NOT BOOK an appointment, or if you have booked, you must cancel within 24 hours of feeling sick:
· a fever of 100.4
· cough or sore throat
· repeated shaking and chills
· muscle pain for any unknown reasons
· a NEW loss of taste or smell
· shortness of breath of any difficulty breathing
**Note - NOT ALL symptoms ARE COVID related - if you think you have been exposed to COVID - please go get tested properly to determine this as a FACT! ~ Until you do, you must reschedule! Putting others at risk is not tolerated ~ I serve an elderly population and will not risk their health because of your irresponsibility or unwillingness.
What to do and know before your appointment, when you come for your appointment:
· There will be and always has been 30 minutes or more between clients in order to sanitize. EPA requested solutions vary and I have chosen many of the safer solutions to clean with. They will be left on the surfaces for 10 minutes and wiped, then cleaned with soap and water.
· There is and always has been a SaniSheet between layers of the massage sheets and face cradle that will be sanitized between clients as previously done
· Any and all massage tools used will be and always have been sanitized before and after using them on any client, as usual!
· You must report any COVID-19 symptoms to me 2-3 days after session. (Especially if you have tested positive)
For client and therapists benefit:
New clients will download Health History forms from my website; they must be completed prior to arrival and emailed back to me.
Tardiness: Unfortunately, arriving late will inevitably shorten your time, and there will be no extensions of time added, I must be able to keep on schedule. Upon special cases, or if the schedule allows, there may be accommodations made for a full appointment (at the discretion of Lisa Marie, LMT).
***The session option chosen will be the session option charged regardless of tardiness.
24 hours notice is needed - otherwise you will be asked to pay for you session in full. If you need to reschedule because you are not feeling well, I fully understand and request that you please contact me as soon as possible to reschedule. If you come down with the flu or have a common cold, please contact me within 24 hours of your appointment, not doing so will mean you pay for your session in full. With COVID-19 among us, please use common sense~get tested to be sure, and do not come in - please reschedule.
Canceling the same day because you forgot about your appointment or things didn't work out, you will be asked to pay for your appointment in full (an invoice will be sent to you). Contacting me less than 24 hours to cancel will also result in owing full payment for your scheduled appointment.
Please do not contact me via text at 6:00 a.m. or after 9:00 p.m. to cancel an appointment ~ this is an inappropriate time to do business and I do operate business at those hours. Think in terms of doctors and dentist appointments, would you do the same to them? We should be treated likewise.
Clients who fail to show up for their appointment will be asked to pay the full amount of the service chosen (and an invoice will be sent to you). If clients are notorious for not showing up, all future appointments will be pre-paid only, or I will suggest that you seek your services elsewhere.
NOTE: I want to be fair with you and want the opportunity to work with you ~ forgetfulness will result in either paying for your service, or future services will be refused. You will be held accountable and should take responsibility when you do not show up ~ especially since I contact everyone the day before to confirm!
Massage/bodywork is not appropriate care for infectious or contagious illness, viruses, or diseases. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If you major skin conditions, please ask your dermatologist if massage is right for you.
Sexual harassment is illegal, and will not be tolerated. Unwelcome sexual advances, requests for sexual favors or any sexual misconduct is prohibited and unwelcome. If any client or guest is suspected of sexual harassment they (you) will be asked to remove themselves from the establishment immediately upon request, if they (you) do not remove themselves, authorities will be contacted and they (you) will be refused for future services.
Lisa Marie, LMT does not massage anyone under the age of 18 unless the parent or guardian is in the room and reviews the policies and procedures and signs the consent form.
Confidentiality is highly maintained. Conversation between client and therapist will be confidential. If I, as the massage therapist feel unsafe or threatened, confidentiality will be breached. Discussions that are political or sexual in nature will not take place, discretion and professionalism is used carefully when talking. Professional expertise and conversations will be in line with treatment planning only. It is the responsibility of the client to keep the massage therapist informed and aware of any/all health concerns, any/all surgeries, medical treatments, aches, breaks and conditions of any kind. Generally, individuals with uncontrolled high blood pressure, heart disease, recent surgeries, fevers, contagious infections, and other symptoms are restricted with limitation are avoided all together – you and your massage therapist will have a detailed discussion regarding these concerns. If you have doctor diagnoses and are released to receive massage treatment, a written form must be sent to us prior to treatment. Any client undergoing or has had past chemo or radiation treatment, you must notify your therapist, and a doctor’s notice must be provided prior to treatment.
Modesty is always maintained. It will be the client’s choice to remain totally or partially unclothed. Only the body part receiving treatment will be exposed, and clients will be covered under blankets and sheets. Genitals, chest and women’s breasts are to be covered always. Low back, hips and gluteal area will be worked on only with permission and is optional over draping during treatment. Abdominal work is a treatment you must choose to receive this treatment or discuss this with your therapist. Psoas work will also be given upon request of the client and proper draping will be adhered to for this area. (men’s chest and women’s breast must be covered at all times, please consider this when you get on the table – the massage therapist will properly drape the client before beginning this area)
After Treatment and COVID-19:
After the treatment, clients may experience soreness, this is normal. repeat treatments will reduce the soreness. Please drink plenty of water after your session and throughout the course of a few days, this will cleanse the toxins out of the body from the treatment; such as metabolic wastes and lactic acid found in muscle tissue. Muscles are 70% water and need to be cleansed and dehydrated after massage :)
*** You must report any COVID-19 symptoms to me 2-3 days after session.
If you need more information about testing sites or where to get testing, please consult your PCP or visit covid.ri.gov
I really want you to know that your comfort and happiness matters. Please know that you may choose to leave on as much clothing as needed for comfort, you may also refuse any techniques, and you may stop the massage at any time and you can leave when you want. If you are feeling any level of discomfort, you may leave at your own discretion; the door to the room where session is held will not be locked; only the door to the business will be to ensure safety and privacy when in session. Please communicate with me to adjust pressure, temperatures, volume for music or to work longer on troubled areas than others. I would also like for you to know that deeper pressure does not mean better results/relief, however, if the pressure you are receiving is inadequate, let me know right away – I truly believe the benefits of massage and wish for you to experience the outcome.
Scope of Practice:
Lisa Marie, LMT holds professional licensure in which the practitioner applies manual techniques, supportive therapies (this may include silicone cupping, heating pads, natural heat/cold therapies, hot stones, hot towels, cold packs and specialty oils/essential oils, myofascial tools) with the intention of positive health and well-being outcomes. LMT’s are not able to diagnose or prescribe medical conditions, thus, please do not turn to me (Lisa Marie) for medical assistance. Treatments for specific conditions must be under the supervision of a doctor, otherwise treatment cannot be given until clients acquire proper recommendations by a physician.
Limited availability for summer bookings; please call, text or email me two weeks before you would like book!