Massage is the oldest form of medical care; it is not a luxury, it is essential
Policies and Procedures
These policies and procedures have been adopted to carry out a unique and outstanding massage experience to all guests.
Policies and Office Procedures:
Due to COVID-19, I am temporarily limiting the number of daily appointments due to required time for cleaning. The health and safety of my clients and others is very important to me. I am closely following the guidelines provided by the Board of Health and CDC and am requiring that vulnerable clients refrain from getting massage at this time while guidelines are continuously developing.
If you are in the "people at increased risk" list, I ask that you refrain from massage until more information is provided. Also, it is helpful to review the list below, if you have any ailment on this list, we will have to have to wait until the level of risk is minimized. I am grateful for your patience.
Please click here for more clarity on whether it is safe for you to receive close contact treatments.
· Over 65 years of age
· Chronic lung disease
· Serious Heart conditions
· Chronic kidney disease
· Severe obesity
· Liver Disease
What to know:
Please be considerate of your health and the health of others.
If you are experiencing or have experienced anything in the following list; DO NOT BOOK an appointment, or if you have booked, you must cancel:
· a fever of 100.4
· cough or sore throat
· repeated shaking and chills
· muscle pain for any unknown reasons
· a NEW loss of taste or smell
· shortness of breath of any difficulty breathing
- Please visit Maine.gov for more information on COVID-19; it your responsibility to visit your primary care physician to determine the best for your health and any concerns on COVID-19.
· if you or an immediate family member that you live with has COVID-19 you cannot book an appointment until 14 days has passed, please reschedule your appointment for when you all are no longer symptomatic or a risk of spreading it me or to other clients I see.
What to do and know before your appointment, when you come for your appointment:
· Please wear a mask to your massage treatment until I have seen your medical history form and have a discussion .
· There will be and always has been 30 minutes between clients in order to sanitize. However, it is now every surface that is cleaned or may have been touched myself, or others. EPA requested solutions vary and I have chosen many of the safer solutions to clean with. They will be left on the surfaces for 10 minutes and wiped, then clean with soap and water.
· There is and always has been a SaniSheet between layers of the massage sheets and face cradle that will be sanitized between clients as previously done
· Any and all tools used will be and always have been sanitized before and after using them on any client, as usual!
· Because it is impossible to follow social distancing guidelines in a massage session; I am limiting time in office by asking for all forms to be completed on-line; to reduce time talking I will email you or text you for a consultation about your upcoming treatment.
· You must report any COVID-19 symptoms to me 2-3 days after session. (Especially if you have tested positive)
· If I do not feel well, I will be tested and if positive, I will close for 14 days and will cancel all bookings for 14 days
· Ultimately, if you do not feel safe making an appointment, that is okay, your health and safety is most important, you may book an appointment knowing these new standards for COVID-19 and the regulations. Please be informed. Visit Maine.gov website.
For client and therapists benefit:
New clients will download Health History forms from my website; they must be completed prior to arrival and emailed back to me. Existing clients will need to complete a Health History Addendum regarding COVID-19, and you must sign off on the New Policies and Procedures. We will discuss your health history over the phone, FaceTime or Zoom (not via text) and determine if massage will be allowed or if it is right for you followed by a treatment plan customized for your personal goal; you must agree, and sign a consent form to begin. If you do not have a way to download and complete forms, please let me know so we can arrange a way for them to be signed and completed before your appointment time. We have to work together on limiting the time spent lingering in the office area due to COVID-19
NOTE: Clients who have not been seen within 3 months will be asked to fill out a new form.
Tardiness: Unfortunately, arriving late will inevitably shorten your time, and there will be no extensions of time added, because I am not booking as many clients in a day, I must be able to keep on schedule. Upon special cases, or if the schedule allows, there may be accommodations made for a full appointment (at the discretion of Lisa Marie, LMT).
***The session option chosen will be the session option charged regardless of tardiness.
Amid the ongoing uncertainty of COVID-19, I have modified my cancellation policy to offer greater flexibility to all my clients. Hopefully, this will alleviate any stress and hesitation you have about making appointments. If you need to reschedule because you are not feeling well, I fully understand and request that you please contact me as soon as possible to reschedule. To further support you, there will be no penalties for cancellations if you have suspicions of coming in contact with someone who has COVID-19. If you come down with the flu or have a common cold, as usual there will be no fee for canceling, and with COVID-19 among us, please use common sense.
Canceling the same day because you forgot about your appointment or things didn't work out, you will be asked to pay for your appointment in full (an invoice will be sent to you). Contacting me less than 24 hours to cancel will also result in owing full payment for your scheduled appointment.
Please do not contact me via text after 9:00 p.m. to cancel this is an inappropriate time to do business. Think in terms of doctors and dentist appointments, would you do the same to them? Do not do that to your massage therapist :)
Clients who fail to show up for their appointment will be asked to pay the full amount of the service chosen (and an invoice will be sent to you). If clients are notorious for not showing up, all future appointments will be pre-paid only, or I will suggest that you seek your services elsewhere. (paperwork required)
NOTE: I want to be fair with you and want the opportunity to work with you ~ forgetfulness will result in either paying for your service, or future services will be refused. You will be held accountable and should take responsibility when you do not show up.
Massage/bodywork is not appropriate care for infectious or contagious illness, viruses, or diseases. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. See list above.
***Due to COVID-19, and to further support you, there will be no penalties for cancellations if you suspect you have been exposed.
Sexual harassment is illegal, and will not be tolerated. Unwelcome sexual advances, requests for sexual favors or any sexual misconduct is prohibited and unwelcome. If any client or guest is suspected of sexual harassment they (you) will be asked to remove themselves from the establishment immediately upon request, if they (you) do not remove themselves, authorities will be contacted and they (you) will be refused for future services.
Lisa Marie, LMT does not massage anyone under the age of 18 unless the parent or guardian is in the room and reviews the policies and procedures and signs the consent form.
Confidentiality is highly maintained. Conversation between client and therapist will be confidential. If a therapist feels unsafe or threatened, confidentiality will be breached. Discussions of private life, political or sexual in nature will not take place, discretion and professionalism is used carefully. Professional expertise and conversations will be in line with treatment planning only. It is the responsibility of the client to keep the massage therapist informed and aware of any/all health concerns, any/all surgeries, medical treatments, aches, breaks and conditions of any kind. Generally, individuals with uncontrolled high blood pressure, heart disease, recent surgeries, fevers, contagious infections, and other symptoms are restricted with limitation are avoided all together – you and your massage therapist will have a detailed discussion regarding these concerns. If you have doctor diagnoses and are released to receive massage treatment, a written form must be sent to us prior to treatment. Any client undergoing or has had past chemo or radiation treatment, you must notify your therapist, and a doctor’s notice must be provided prior to treatment.
Modesty is always maintained. It will be the client’s choice to remain totally or partially unclothed. Only the body part receiving treatment will be exposed, and clients will be covered under blankets and sheets. Genitals, chest and women’s breasts are to be covered always. Low back, hips and gluteal area will be worked on only with permission and is optional over draping during treatment. Abdominal work is a treatment you must choose to receive this treatment or discuss this with your therapist. Psoas work will also be given upon request of the client and proper draping will be adhered to for this area. (men’s chest and women’s breast must be covered at all times, please consider this when you get on the table – the massage therapist will properly drape the client before beginning this area)
After Treatment and COVID-19:
After the treatment, clients may experience soreness, this is normal. repeat treatments will reduce the soreness. Please drink plenty of water after your session and throughout the course of a few days, this will cleanse the toxins out of the body from the treatment; such as metabolic wastes and lactic acid found in muscle tissue. Muscles are 70% water and need to be cleansed and dehydrated after massage :)
*** You must report any COVID-19 symptoms to me 2-3 days after session.
If you need more information about testing sites or where to get testing, please consult your PCP or visit RI DOH - COVID
I really want you to know that your comfort and happiness matters. Please know that you may choose to leave on as much clothing as needed for comfort, you may also refuse any techniques, and you may stop the massage at any time and you can leave when you want. If you are feeling any level of discomfort, you may leave at your own discretion; the door to the room where session is held will not be locked; only the door to the business will be to ensure safety and privacy when in session. Please communicate with me to adjust pressure, temperatures, volume for music or to work longer on troubled areas than others. I would also like for you to know that deeper pressure does not mean better results/relief, however, if the pressure you are receiving is inadequate, let me know right away – I truly believe the benefits of massage and wish for you to experience the outcome.
Scope of Practice:
Lisa Marie, LMT holds professional licensure in which the practitioner applies manual techniques, supportive therapies (this may include silicone cupping, heating pads, natural heat/cold therapies, hot stones, hot towels, cold packs and specialty oils/essential oils, myofascial tools) with the intention of positive health and well-being outcomes. LMT’s are not able to diagnose or prescribe medical conditions. Treatments for specific conditions must be under the supervision of a doctor, otherwise treatment cannot be given until clients acquire proper recommendations by a physician.
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